Hamilton FC policies and club info
We at Hamilton FC want to make sure everyone can enjoy supporting Hamilton! For this reason, the club operates the following policies.
Anti Racism Policy
(Reviewed October 2016)
This policy is designed to provide clarity to employees, stakeholders, supporters and everyone connected with Hamilton Academical Football Club Limited (“The Club”) (Hamilton Accies) on the Club’s attitude to issues of racial harassment and abuse. It is further designed to promote good relations between persons of different ethnic or national groups and to preserve the good name of Hamilton Accies.
1. The Club condemns racism in any form, either on or off the pitch. The Club aims to create and maintain a working and spectating environment free from racial harassment and abuse. Everyone connected with the Club has a responsibility to prevent racial harassment or abuse.
2. A racist incident is defined by the Club as any incident that is perceived to be racist by the victim, or any other person. Racial harassment is defined by the Club to be any verbal, physical, written or visible abuse that is based on a person’s race, ethnic background, colour, nationality, language or cultural background – and is considered to be unwanted, unacceptable and offensive to the person.
3. Proven racial harassment or abuse will lead to action being taken against employees. Similarly, such behaviour by a spectator will be reported to the police and may result in a life ban from the Club. The Club will give their full support to the police in any criminal actions.
4. All employees have a responsibility to make it clear that such behaviour by anyone connected with the Club is unacceptable.
5. Line managers are required to investigate and produce a written report of all cases of reported racial harassment. This report must be provided to the Chief Executive for consideration by the Board of Directors. Thereafter, the Club may decide to attempt to resolve the issue informally, through mediation and/or in confidence.
6. Should the Club decide to deal with the issue on a formal basis, the employee making the allegations should provide a written statement. The person(s) complained about should be offered the opportunity of providing a verbal or written statement. They should also be advised to seek legal advice at their own expense, or use the services of their trade union.
7. Any employee found guilty of racially harassing another employee, or any other person, is liable to disciplinary action. The normal disciplinary process will apply. Depending on the circumstances, consideration will be given to reporting the matter to the police.
8. Supporters will also be informed on a regular basis that racist taunts and abusive or threatening behaviour will not be tolerated by the Club and will be encouraged to condemn and report such behaviour.
9. Any supporters (home or visiting) behaving in this way will be detained by stewards, passed to the police and may be arrested. Season ticket holders detained for such a reason, face having their season ticket revoked and all spectators detained in this way face a life ban from the stadium.
10. The club supports all FIFA, UEFA, Scottish FA and SPFL campaigns for Show Racism the Red Card www.theredcardscotland.org and the UEFA club guides on tackling racism within football http://www.uefa.org/newsfiles/459063.pdf UEFA’s policies and information on social responsibility in general can be found here http://www.uefa.org/social-responsibility/index.html
Anti Discrimination Policy
(Reviewed October 2016)
1. The Club’s policy is not to discriminate or in any way treat anyone less favourably, on grounds of gender, sexual orientation, race, nationality, ethnic origin, colour, religion or disability. The Club will not tolerate any such discrimination in any of the Club’s activities.
2. The Club will apply this policy when 1) advertising for and selecting applicants for employment; 2) seeking volunteers; 3) running courses; 4) running external coaching, educational activities and award schemes; 5) promoting football development activities; 6) selecting teams; and 7) considering appointments.
3. The Club will not tolerate racist, sectarian, sexual or bigoted harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate action in whatever context it occurs.
4. The Club is committed to the development of the programme of ongoing training and awareness raising events and activities, in order to promote the eradication of discrimination within its own organisation, and within football as a whole.
5. The Club gives a commitment to ensure that it is open to all and that team selection policy will be the footballing ability and character of the individual, together with the collective balance of the team.
6. Each player and employee contract will include a clause stating that the Club is opposed to racism, sectarianism, bigotry and discrimination in any form and that the player or employee shares these principles and gives a commitment to uphold and promote these standards.
The Hope CBD Stadium Smoke Free Policy
The New Law
The Smoking, Health & Social Care (Scotland) Act 2005 and The Prohibition of Smoking in Certain Places (Scotland) Regulations 2006 came into effect on 26th March 2006 in an effort to improve public health in Scotland. Smoking is no longer permitted in enclosed public spaces. This building is one of over 9000 premises in South Lanarkshire affected by the ban. All internal stadium areas are covered, as is the complete seating area externally.
It is the policy of Hamilton Academical Football Club and all stadium operators and businesses that all of our workplaces are smoke-free and all employees have a right to work in a smoke free environment. The Policy came into effect at 6.00am on Sunday 26th March 2006 and will be reviewed periodically.
Smoking is prohibited throughout the entire workplace and stadium with no exceptions. This includes Company Vehicles. This Policy applies to ALL employees, consultants, contractors, customers and visitors. No special provision will be made, anyone wishing to smoke must do so in the Car Park and at least 9 metres from the Main Door. Following consultation with representatives from South Lanarkshire Council and Police Scotland, the Policy will be applied to ALL football matches. In terms of the legislation, and for the avoidance of doubt, persons will NOT be permitted to exit the stadium then re-enter in order to smoke. For the avoidance of doubt ‘e-cigs’ or similar are also prohibited in or around the stadium.
Overall responsibility for policy implementation and review rests with Stadium and Football Club Management. All staff are obliged to adhere to and facilitate the implementation of the policy.
Disciplinary Procedures will be followed if any member of staff does not comply with this policy. Those who do not comply with the smoking law are also liable to a fixed penalty fine and possible criminal prosecution.
General information regarding smoking is available on the Scottish Executive website www.clearingtheairscotland.com Should you or your staff wish to stop smoking please contact www.smokingconcerns.com or phone smokeline 0800 848484 Should you wish to discuss any aspect of the new legislation or South Lanarkshire Council’s approach to it, please contact Environmental Services at email@example.com or phone the Smoking Enforcement Hotline on 0845 600 2593
Should you wish to register a complaint regarding someone who you believe to be breaking the law in relation to the smoking ban you can either contact the above number or the National Call Line which has been set up by the Scottish Executive which is 0845 130 7250
Policy as at 04/04/14
Disabled Supporters Policy
Hamilton Academical Football Club is committed to ensuring that our disabled supporters and customers have full access to all goods, services and facilities provided or offered to the public by the club.
ENTRY FOR WHEELCHAIR AND AMBULANT SUPPORTERS
To avoid the use of turnstiles at New Douglas Park (SuperSeal Stadium) wheelchairs with carers, motability scooters and ambulant persons can gain access via the following gates:-
Home and neutral supporters can enter via front door, take the lift to the first floor, then enter the main stand where the designated seats are on the front left side of the main stand. There are 11 groups of two seats with wheelchair spaces as required. This provides an elevated view; alternatively they can enter via the exit gate adjacent to turnstiles 4-6, and can watch from trackside, ground level, where there is space to park or watch from motability scooters for example.
Away supporters can enter via the exit gate adjacent to turnstile 12. Those ambulant can use the stairs to enter the North Stand, or those in wheelchairs can use the spaces behind the goal, at ground level trackside. There is cover here in the event of particularly inclement weather, but additional space can be allocated in the front of the East Stand, if not in use, (also ground level, but a normal pitch side view as opposed to behind the goal).
Stewards are always on hand to assist where required.
There is a designated Refuge Point in the first floor landing area, opposite the lift, beside the main staircase, in the event of an emergency. The sign is also in braille.
Accessible seats are available in all stands for ambulant disabled.
In the Main (West) Stand there are four (4) disabled toilets located as follows – one at the south end of the main stand beside turnstiles 1-3; one at the north end of the main stand beside turnstiles 4-6; one on the ground floor of the main stand, close to the main reception, in the players’ lounge / media room corridor; one on the first floor of the main stand adjacent to the lift. Away supporters can use the disabled toilet beside turnstiles 4-6.
Parking is available at the main stand car park, at the north end, or in the underground car park below Morrison’s, beside turnstiles 10-12. Arrangements to specifically drop any spectators off at front door area can be accommodated if requested / required.
Home supporters can buy a discounted season ticket (valid for all home league games only) for £50.
General Match day admission, all disabled / ambulant supporters, is £10, with a carer, if required, free of charge. Tickets should be reserved in advance, and collected / paid at the ticket office on match day.
Contact 01698 368650 or e mail: firstname.lastname@example.org ideally by Friday lunchtime prior to a weekend fixture. All ticket (or likely sell out) fixtures are different and requests should be made 14 days in advance of game at latest. Away supporters should contact their own club who will then notify us. Please note – depending on the fixture, part of the disabled seating area in the main stand may also be given over to away supporters depending on segregation requirements.
Our staff, stewards and all match day personnel are tasked with ensuring that disabled supporters and customers are at all times treated with due patience, politeness, courtesy and practical assistance. The club’s Disability Access Officer is based at ticket office on a match day.
The club, its employees and stewards shall not discriminate between people with differing impairments.
Hamilton Academical Football Club is aware that any incidents of discrimination under the provisions of The Equality Act 2010 are serious matters, which could lead to appropriate disciplinary action being initiated.
Any grievance relating to the provisions of the Equality Act 2010 will be dealt with promptly by a senior member of staff. Please in the first instance contact The Chief Executive at HAFC.
Hamilton Accies FC is committed to a policy of equal treatment of all members and requires all members of whatever level or authority, to abide and adhere to this general principle and the requirements of the Codes of Practice issued by the Equal Opportunities Commission and Commission for Racial Equality.
- All members are expected to abide by the requirements of the Race Relations Act 1976, Sex Discrimination Act 1986 and Disability Discrimination Act 1995. Specifically discrimination is prohibited by:
Treating any individual on grounds of gender, colour, martial status, race, nationality or ethnic or national origin, religion, sexual orientation or disability less favourably than others.
Expecting an individual solely on the grounds stated above to comply with requirement(s) for any reason whatsoever related to their membership, which is different from the requirements for others.
Imposing on individual requirements, which are in effect more onerous on that individual than they are on others. For example, this would include applying a condition, which makes it more difficult for members of a particular race or sex to comply than others not of that race or sex.
Victimisation of an individual.
Harassment of an individual, by virtue of discrimination.
Any other act or omission of an act, which as its effect the disadvantaging of a member against another, or others, purely on the above grounds. Thus, in all the Club’s recruitment, selection, promotion and training processes, as well as disciplinary matters, it is essential that merit, experience, skills and temperament are considered as objectively as possible.
- Hamilton Accies FC commits itself to the immediate investigation of any claims of discrimination on the above grounds and where such is found to be the case, a requirement that the proactive cease forwith, restitution of damage or loss (if necessary) and to the investigation of any member accused of discrimination.
- Any member found guilty of discrimination will be instructed to desist forwith. Since discrimination in its many forms is against the Football Club’s policy, any members offending will be dealt with under the disciplinary procedure.
- The Football Club commits itself to the disabled person whenever possible and will treat such members, in aspects of their recruitment and membership, in exactly the same manner as other members. The difficulties of their disablement permitting assistance will be given, wherever possible to ensure that disabled members are helped in gaining access. Appropriate training will be made to such members who request it.
Under the rules and regulations of the SPFL, and the SFA, the club is obliged to indicate examples of unacceptable conduct and to inform spectators of this and the consequences for them and the club of engaging in any form of unacceptable conduct when attending football matches generally, and here at New Douglas Park (SuperSeal Stadium) in particular. A person present at or in a stadium where an official match is being played engages in Unacceptable Conduct where their conduct is violent and / or disorderly.
Conduct is violent where there is (i) actual, attempted or threatened physical violence against a person or persons; or (ii) intentional damage to property. Disorderly conduct includes (i) conduct which stirs up or sustains or is likely or designed to stir up or sustain, hatred or ill will against or towards a group of persons based on their membership or presumed membership of a group or against an individual who is or is presumed to be a member of such a group; (ii) using threatening, abusive or insulting words or conduct; (iii) displaying any writing or other thing which is threatening, abusive or insulting; and, (iv) using words or conduct or displaying any writing or other thing which indicates support for, or affiliation to, or celebration of, or opposition to an organisation or group proscribed in terms of the Terrorism Act 2000. – such group categories referred to are – male or female; colour, race, nationality (including citizenship) or ethnic or national origin; membership of a religious group or of a social or cultural group with a perceived religious affiliation; sexual orientation; transgender identity; and disability.
The home club must ensure, so far as is reasonably practicable, that its players, officials, supporters and any person exercising a function for or connected with the club do not engage in Unacceptable Conduct at a stadium on the occasion of an official match. Any failure by a club to discharge a requirement to which it is subject by virtue of these rules, shall constitute a breach of these rules. Proceedings in terms of the rules against a club can be instigated when the SPFL has received information from the Police; the Scottish FA acting on information received from a match official; any league representative attending the match; or from the other club involved in the match. The rules referred to above are SPFL Rules H25 – H39 inclusive of season 2016-17. The club will act upon any information received by it from Police Scotland, which could indicate an arrest or conviction or football banning order, and this will result in the spectator concerned receiving a ban by the club, in addition to any other sanctions imposed by any other authorities. In addition any season ticket holders engaging in such behaviour, or guilty of barracking players and / or officials at any match, home or away, are likely to have their season ticket withdrawn without any recompense to the owner. Spectators are reminded that any form of flare, Bengal light or smoke emitting device are strictly prohibited under ground regulations.
Updated 1st October 2016 ***** see below
NOTE – THE FOLLOWING GUIDELINES TO ALL CLUBS, AND SUPPORTERS, ON UNACCEPTABLE CONDUCT TAKE EFFECT FROM 1ST JANUARY 2017
These are the expectations placed upon the club by the football authorities. All persons entering the ground for a match should be aware of these, the expectations upon the club, and the expectations upon those entering for compliance, good behaviour etc
SPFL Rules H33, H34 and H35 describe the responsibilities of Clubs in this area. They are included below for ease of reference. Capitalised words and phrases used in this Guidance have the meaning given to them in the
it identifies any of its supporters who engage in Unacceptable Conduct at an Official Match; AND
of an Official Match may, depending on the match arrangements, be subject to determination
supporters, Officials, Players and others connected with the Club at Away Matches
in the Statement examples the type of behaviour considered to constitute engaging in and/or contributing to Unacceptable Behaviour;
and any amended or replacement version of that Charter;
part of any incident of Unacceptable Conduct then it shall require that person to be searched and shall search that person and confiscate and deliver to the police any such flag(s), banner(s) and the like which may contain offensive or otherwise unacceptable material and/or flares, fireworks, devices capable of emitting
Develop, document, implement and communicate a strategy, policies and procedures to be followed at Official Matches at its Home Ground by its Officials, Players, ground safety and operations staff, stewards, police and Officials of Visiting Clubs for preventing and dealing with incidents of Unacceptable Conduct; to include the identification of those who engage in such Conduct and, where reasonably practicable and supported by requisite evidence, the apprehension by police of such individuals within the stadium on the occasion of the Official Match or later where it is not reasonably practicable to undertake such apprehension within the stadium.
Develop proactive programmes and make progress towards raising awareness of the prevention and, where present, elimination of Unacceptable Conduct in stadia in which Official Matches take place; in conjunction with, amongst others, supporters, schools, voluntary organisations, local authorities, local businesses, sponsors, police,players, Officials and players’ representatives.
- All matches are played in accordance with the Rules and Regulations of the Scottish Football Association, the Scottish Professional Football League, and where applicable, the Regulations of FIFA/UEFA Competitions.
- Play cannot be guaranteed to take place on any particular day or at any particular time and the Club reserves the right to change its advertised fixtures without prior notice and without liability.
- Tickets allotted by this Club/Event Organiser are issued on the express conditions that no holder thereof shall sell or transfer same for a larger price than appears on the face thereof. In the event of any breach of this condition, the Club reserves the right to cancel this ticket and to retain the money paid therefore on allotment.
- In the event of the match being abandoned after having kicked off you may be entitled to a refund of the cash admission charge paid at the turnstile in the determination of the Club/Event Organiser acting reasonably.Where a match is abandoned before the expiry of the first half admission arrangements for the rearranged fixture will be issued to those who attend the abandoned match. These arrangements in cases where the match is abandoned after the expiry of the first half shall be a matter for the reasonable discretion of the Club.
- In the event of an all ticket match being postponed for any reason, the ticket will be valid on the postponed date.In the event of postponement/abandonment/cancellation of a match you may be entitled to a refund (in full or in part depending on the circumstances) of the purchase price of the ticket. Please contact the Club/Event Organiser for details.
- All children entering the Ground, must pay for admission or hold a valid ticket.
- Unauthorised persons are not permitted to enter upon the trackside, field of play or any other place specified by the Club or Police.
- With the exception of authorised Media representatives holding accreditation issued by the club/event organiser, the taking of photographs or filming by any means inside the Ground is prohibited. In addition, no transmission or reproduction, in whole or in part, in any form, or by any means, electronic, mechanical, recording or otherwise is permitted save with a special authorisation in writing by the club/event organiser and, where appropriate, the prior consent of The Scottish FA, the SPFL or appropriate body.
- Only persons specifically authorised in writing by the Club are permitted to offer Newspapers, Periodicals or any other Articles for sale in the Ground and any charitable collection will only be permitted within the ground with prior written consent of the Club.
- Unnecessary noise such as from the use of radio sets and behaviour likely to cause confusion, annoyance or nuisance of any kind, is not permitted in any part of the Ground.
- The use of threatening behaviour, foul or abusive language is strictly FORBIDDEN. Racial, sectarian, homophobic or discriminatory abuse or chanting is also forbidden and is considered as unacceptable conduct and may result in arrest and a banning order from regulated football matches.
- Please note that it is an offence punishable by law for any person to enter or attempt to enter the ground:
- Whilst in possession of a prohibited container which is or was capable of holding liquid and which if thrown could be capable of causing injury to another person.
- Whilst in possession of alcohol.
- Whilst drunk.
- Whilst in possession of any article or substance whose main purpose is the emission of a flare for purposes of illuminating or signalling or the emission of smoke or a visible gas.
- Any article which is a firework.
and all persons entering the ground may be searched by the police or stewards as appropriate. Further, it is a condition of entry that all persons entering the ground agree to be subject to the search procedures.
- Standing is FORBIDDEN in seated viewing areas.
- Banners, or other articles which could, or might be used as a weapon, or to cause annoyance or unecessary obstruction or offence, are not permitted within the ground.
- All persons entering this Ground are admitted subject to the condition that they may be required to submit to search to prevent prohibited articles being brought into the Ground which might be used to cause injury or damage to other persons or property.
- Under no circumstances is it permitted to throw any objects which may cause injury or offence whether on to the pitch or track or otherwise.
- At all times, the right of admission is reserved by the Club and in general no transfers within the Ground are allowed. Spectators found in the wrong area amid opposing fans may be ejected.
- All persons entering this Ground are admitted only subject to the above Ground Regulations and to the Rules and Regulations of The Scottish Football Association, the Scottish Professional Football League and FIFA / UEFA as appropriate. ENTRY TO THIS GROUND SHALL BE DEEMED TO CONSTITUTE UNQUALIFIED ACCEPTANCE OF ALL THESE RULES AND REGULATIONS.
- The Club reserves the right for its servants and agents and for members of police forces to remove from this Ground any person who does NOT COMPLY WITH GROUND REGULATIONS AND WITH THE RULES AND REGULATIONS of The Scottish FA, the SPFL and/or, where applicable, the Regulations of the FIFA/UEFA Competitions or whose presence in the Ground is or could reasonably be construed as constituting a source of danger, nuisance or annoyance to other Spectators.
- Smoking in no-smoking areas is strictly FORBIDDEN. The whole stadium internally, all entry and exit areas, all spectator areas and all areas within 9 metres of front door / main entrance / shop entrance / turnstile entrances are NO SMOKING areas.
- On no account will admission be granted to a person who is subject of a current Football Banning Order.
- CCTV cameras may be in use and recordings could be used in any proceedings.
INFORMATION You should be aware that in terms of a protocol with the Scottish Police Service the details of any arrest or detention occurring in connection with a football match may be shared with the Club. Football Banning Orders may be imposed on individuals who infringe these rules.
Hamilton Academical Football Club (Hamilton Accies) recognises the special bond between the Club and its supporters. It recognises and respects the invaluable contribution the supporters make to the life of the Club.
As such, the Club makes every effort to ensure that its policies and practices are open, accessible and communicated as effectively as possible with its supporters.
The Club will conduct an annual review of its customer charter and associated activities, and make changes as appropriate in line with the guidance from relevant governing bodies. Documentary evidence of this shall be included in the Club’s audit submission.
2. Away Support
3. Loyalty & Membership
4. Consultation & Information
5. Community Activity
7. Staff Conduct
8. Customer Service
1.1 Hamilton Accies continue to strive for wider access to matches by offering –
1.1.1 The Club offers a broad range of ticket prices. Customers buying more expensive seats or packages in hospitality enable us to charge other customers less for their tickets. From single match tickets and family oriented season tickets to corporate packages, a range of tickets are available. In season 2016-17 u16 season tickets cost just £14
1.1.2 More than 50% of tickets to each game are made available to non-season ticket holders.
1.1.3 Concessions are available for supporters aged under 18 (as of 1st August 2014) and those over 65 years of age, and disabled supporters plus carers where appropriate. No seating offers a restricted view to supporters. (Our meaning of “restricted view” is where you have to move to gain an unrestricted view, or where one or both goals is completely blocked by a post. Movement of the head to the side to gain a view is not considered a restricted view.)
1.1.4 Areas of the ground are made available for the exclusive use of family groups.
1.1.5 Support for disabled and visually impaired supporters and their carers. Our disability co-ordinator can be contacted at the stadium office on 01698 368650.
1.1.6 The Club offers reduced admission to restaging of abandoned games. If a match is abandoned having kicked off you may be entitled to a refund of the cash admission charge paid at the turnstile in the determination of the Club/Event Organiser acting reasonably. Where a match is abandoned before the expiry of the first half admission vouchers for the rearranged fixture will be issued to those who attend the abandoned match. The issue of such vouchers in cases where the match is abandoned after the expiry of the first half shall be a matter for the reasonable discretion of the Club.
1.2 Tickets for cup competitions are announced to supporters following discussions between the clubs. Away clubs will receive a minimum of 10 % of tickets, and tickets for Cup matches are usually offered to season ticket holders, and then to the general public.
1.2.1 As a general rule, ticket refunds are only issued in exceptional circumstances and at the discretion of the club.
2. AWAY SUPPORT
2.1 The Club does not charge admission prices to supporters of a visiting club which are higher than those charged to our own supporters for comparable accommodation. In particular, our concessionary match day rates offered to senior citizens and junior supporters apply to supporters of a visiting club. The Club also intends to offer tickets for away visually impaired fans at the same admission price and with the same facilities as home fans.
2.2 The Club abides by the SPFL and SFA rules governing the allocation of tickets to visiting clubs.
3. LOYALTY & MEMBERSHIP
3.1 The Club offers additional Gold Hospitality season tickets which give access to the McArthur and McCarthy Suite.
3.2 The Club subject to demand, organises and escorts mascots for every home fixture.
4. CONSULTATION & INFORMATION
4.1 The Club publicises its position on major policy issues in a concise format in the club match day programme, through the official club Internet website, and through press releases and where appropriate Official Social Media platforms.
4.2 The Club is in regular consultation with shareholders, sponsors, the local authority, and other interested parties.
4.3 The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.
4.4 The Club will undertake research and consultation on the design and number of new strips.
5. COMMUNITY ACTIVITY
5.1 The Club supports activity in both the local community and the wider football community.
5.1.1 The Club seeks to promote close links between the Club and its community and to introduce young people, male and female, to football as players and spectators.
5.2 The Club will support and work with outside agencies, especially disadvantaged groups (disabled, those suffering from addiction, ethnic minorities and the unemployed.)
5.3 Regarding anti-racism initiatives, the Club supports the aims of leading initiatives such as “Show Racism the Red Card” to tackle problems of racism in the game.
5.4 The Club supports pre-arranged stadium tours to all interested parties.
5.5 The Club supports local community and schools events that promote youth football and grass roots football.
6.1 Both home and away replica strip designs will normally have a life span of at least one or two seasons, unless changes are enforced due to contractual obligations.
6.2 The Club intends to communicate with its supporters regarding new replica strip designs.
6.3 Future details of the next intended change of kits will be made available from the club shop.
6.4 The Club carries out its obligations to prevent price fixing in relation to the sale of replica strip.
6.5 The Club offers refunds on merchandise in accordance with its legal obligations.
6.6 The Club will not knowingly buy goods from any supplier or manufacturer who does not comply fully with the labour, safety and other relevant laws of the countries of manufacture with respect to minimum wages, hours of work, overtime, sick pay and holiday entitlement.
7. STAFF CONDUCT
7.1 It is the policy of the Club that there should be equal opportunity for all. This applies to external recruitment, internal appointment, terms of employment, conditions of service, and opportunity for training and promotion regardless of sex, marital status, creed or religion, colour, race, age, disability, sexual orientation or ethnic or national origin. Also, the Club is committed to the development and promotion of such equality of opportunity. The policy also applies equally to the treatment of our customers, clients and suppliers.
8. CUSTOMER SERVICE
Hamilton Accies Football Club….
8.1 strive to provide value for money in all areas of its business.
8.1.1. seeks to achieve the highest level of service
8.1.2. will treat all customers with respect and courtesy.
8.2 The Club responds promptly to any contact from a customer.
8.2.1 To avoid confusion, Hamilton Accies Football Club prefers all complaints to be made in writing by letter and will respond in form. In the first instance, we encourage customers to contact the club which is committed to acknowledge any letter of complaint within 3 working days of receipt and will endeavour to provide a full response within 10 days.
8.2.2 If your complaint has not been dealt with speedily and efficiently by the department concerned, then recourse is again in writing to The Chief Executive as follows :
Hamilton Academical Football Club Ltd
The HopeCBD Stadium
New Douglas Park
Hamilton ML3 0FT