Disabled Supporters Policy

Hamilton Academical Football Club – Disabled Supporters Policy

Disability Policy

Hamilton Academical Football Club is committed to ensuring that our disabled supporters and customers have full access to all goods, services and facilities provided or offered to the public by the club.

ENTRY FOR WHEELCHAIR AND AMBULANT SUPPORTERS

To avoid the use of turnstiles at New Douglas Park (SuperSeal Stadium) wheelchairs with carers, motability scooters and ambulant persons can gain access via the following gates:-

Home and neutral supporters can enter via front door, take the lift to the first floor, then enter the main stand where the designated seats are on the front left side of the main stand. There are 11 groups of two seats with wheelchair spaces as required. This provides an elevated view; alternatively they can enter via the exit gate adjacent to turnstiles 4-6, and can watch from trackside, ground level, where there is space to park or watch from motability scooters for example.

Away supporters can enter via the exit gate adjacent to turnstile 12. Those ambulant can use the stairs to enter the North Stand, or those in wheelchairs can use the spaces behind the goal, at ground level trackside. As there is no cover here in the event of particularly inclement weather, additional space can be allocated in the front of the East Stand, if not in use, (also ground level, but a normal pitch side view as opposed to behind the goal).

Stewards are always on hand to assist where required.

There is a designated Refuge Point in the first floor landing area, opposite the lift, beside the main staircase, in the event of an emergency. The sign is also in braille.

Accessible seats are available in all stands for ambulant disabled.

Disabled Toilets

In the Main (West) Stand there are four (4) disabled toilets located as follows – one at the south end of the main stand beside turnstiles 1-3; one at the north end of the main stand beside turnstiles 4-6; one on the ground floor of the main stand, close to the main reception, in the players’ lounge / media room corridor; one on the first floor of the main stand adjacent to the lift. Away supporters can use the disabled toilet beside turnstiles 4-6.

Parking

Parking is available at the main stand car park, at the north end, or in the underground car park below Morrison’s, beside turnstiles 10-12. Arrangements to specifically drop any spectators off at front door area can be accommodated if requested / required.

Admission Charges

Admission
Home supporters can buy a discounted season ticket (valid for all home league games only) for £50.

General Match day admission, all disabled / ambulant supporters, is £10, with a carer, if required, free of charge. Tickets should be reserved in advance, and collected / paid at the ticket office on match day.

Contact 01698 368650 or e mail: office@acciesfc.co.uk  ideally by Friday lunchtime prior to a weekend fixture.All ticket (or likely sell out)  fixtures are different and requests should be made 14 days in advance of game at latest.  Away supporters should contact their own club who will then notify us.  Please note – depending on the fixture, part of the disabled seating area in the main stand may also be given over to away supporters depending on segregation requirements.

Customer Care

Our staff, stewards and all match day personnel are tasked with ensuring that disabled supporters and customers are at all times treated with due patience, politeness, courtesy and practical assistance. The club’s Disability Access Officer is based at ticket office on a match day.

The club, its employees and stewards shall not discriminate between people with differing impairments.

Hamilton Academical Football Club is aware that any incidents of discrimination under the provisions of The Equality Act 2010 are serious matters, which could lead to appropriate disciplinary action being initiated.

Any grievance relating to the provisions of the Equality Act 2010 will be dealt with promptly by a senior member of staff. Please in the first instance contact The Chief Executive at HAFC.

This Policy was last reviewed by the HAFC Board 1st October 2016